Privacy Statement

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Privacy Statement

1.    How we respect your privacy

Novotech (Australia) Pty Limited ABN 26 071 874 881 and our affiliates across Asia Pacific and United States respect your right to privacy and thispolicy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.

2.    What personal information we collect

Novotech’s business is as a leading regional full service CRO.  To carry out this role, we collect personal information to provide services to our clients, to respond to requests for information from prospective clients and from prospective employees.  The personal information collected by us during any interaction may include your name and contact details (address, telephone number and/or email address).

Where practicable, you may interact with us anonymously or using a pseudonym.

3.    How we collect your personal information

We collect personal information from you in a variety of ways, including when you request information from us, when you provide us with your information, when we provide services and when you access our website.  
We may collect your personal information online when you request information about our services, when you provide us with your personal information in relation to a job opportunity, when you respond to an online survey or when you otherwise interact with our people.

We may collect personal information from you as part of clinical research studies managed by Novotech as CRO. Information about study participants is usually required to be provided by researchers to CROs in a de-identified format (that is, a format in which the identity of the person cannot be reasonably identified).  Reserachers are required to seek express consent to collect and disclose health related information.

When you visit our website we may collect information such as browser type, operating system, website visited immediately prior to visiting our site (etc).  We may use aggregated anonymous information in order to analyse how people use our site so that we can improve our services.  We also use cookies on our website which are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

We generally collect personal information directly from you.  However, we may use other sources such as recruitment agencies, contractors or business partners to collect personal information.

4.    How we use your personal information

We use your information to provide our services and may use it to notify you of opportunities that we think you may be interested in.  We do not provide your information to third parties, except that we may provide your information to the applicable study sponsor or to third parties who assist us provide services such as event organisers.  We may provide your information, and you consent to our doing so, to our affiliates in Asia Pacific and United States for the purpose of providing information and/or services.  We require our affiliates and any third parties who assist us provide services to adhere to local data processing laws to protect the privacy of your personal information.

We will only use your personal information provided to us for the purpose for which you provided it including to provide services, communicate with you and investigate any complaints.  The information you provide us may be archived or stored in a secure environment and in compliance with local laws.
 
5.    How we keep your personal information secure

We take all reasonable steps to ensure the security and confidentiality of the personal information we collect.  To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
 
6.    How you can access your personal information

You can access and ask us to update or correct your personal information by contacting:

Privacy Officer
Novotech
Level 3, 235 Pyrmont Street
Pyrmont NSW 2009
Australia
+ 61 2 8569 1400
legal@novotech-cro.com

To protect your privacy and security, we will also take reasonable steps to verify your identity before providing you with access to your information.

7.    Breach of privacy

We take the privacy of our people and others that we interact with seriously.  If we become aware of a breach of privacy, we will take steps to both notify those people affected by the breach and mitigate the breach including to delete and/or destroy personal information coming into our possession in error.

8.    If you have a complaint

If you receive or have any complaints about our privacy practices, please contact us with details of your complaint at:

Privacy Officer
Novotech
Level 3, 235 Pyrmont Street
Pyrmont NSW 2009
Australia
+ 61 2 8569 1400
legal@novotech-cro.com

We take complaints very seriously and will respond to complainants within a reasonable period.   If a party is not satisfied with our response to the complaint, they may refer the complaint to their applicable local privacy regulator.

9.    We may make changes

We may change this Privacy Policy from time to time.  We will upload revised versions onto our website.

Our website may contain links to other websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of any other websites. Please review the privacy policy of other websites before providing personal information.

If you would like a copy of this Privacy Policy please contact:

Privacy Officer
Novotech
Level 3, 235 Pyrmont Street
Pyrmont NSW 2009
Australia
+ 61 2 8569 1400
legal@novotech-cro.com